FAQ
Questions about the payment
system
-
q.
I can't decide between so many payment services. What are the selection points?
a.
Depending on your industry and services, we can offer you a payment service that is superior to other companies.
Please consult with our sales staff regarding the selection. We will provide you with a satisfactory payment service. -
q.
We are considering your service. What kind of payment method would you recommend?
a.
We can offer a wide variety of credit card payment options and web money.
Please consult with us even if it is not on our menu. -
q.
Do you accept foreign currency payments?
a.
It is possible. We support yen-denominated payments, dollar payments, and payments in other currencies.
Our payment services are available for a wide range of domestic and international users. -
q.
Can I use my iPhone or smart phone to make a payment?
a.
Payments can be made with iPhones, iPads, smart phones, and tablets.
As long as you have an internet connection, you can make payments anytime, anywhere. -
q.
Is it possible to use the system for 2-3 days only?
a.
Available for use. Available for events and flea markets.
-
q.
I am a sole business owner, can i still use this service?
a.
Some of our merchants are sole proprietors. Please contact us if you have any experience of not being able to join because you are an individual.
-
q.
Is it possible to introduce the system not in the form of a store but in the form of a private salon?
a.
As long as you have an internet connection, you can implement payment regardless of the type of store.
-
q.
I am a member of another company, can I still use this service?
a.
It is possible. Some of our merchants use it together with other companies.
Questions
about your contract
-
q.
What are the initial costs?
a.
We will consult with you depending on the payment method you wish to use, the products or services you wish to sell, and the scale of your business.
Please feel free to contact us. -
q.
What is the commission rate?
a.
It depends on the monthly payment volume, type of business, etc., but the lowest price is considered from 2.8%.
First, please contact us for a screening estimate. We will give you a satisfactory answer. -
q.
What is the reimbursement cycle?
a.
Reimbursement cycle is monthly1 or2 weekly depending on the scale of your business.
-
q.
Can online payment and in-person payment be used in a 1 contract?
a.
Online, emailed, and in-person payment services are available by contract.
Questions about the introduction
and application
-
q.
I'm a new customer.This is my first time introducing a payment service. Is it possible to get support?
a.
Yes, it is possible.We can support you with all kinds of tools, including visits, phone calls, ZOOM, and chat.
Our system engineers are also available to help merchants who need to connect to the system. -
q.
I am considering introducing credit cards. What card brands do you accept?
a.
Six major international brands (VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club International, Discover) are accepted.
-
q.
Are there any products that you cannot handle?
a.
We are flexible. Feel free to contact us regarding your concern.
-
q.
How long does it take to accept credit card payments?
a.
It takes only a few days. After confirming your application, it will take at least a 1day or a 2week to install and make payment.
-
q.
I don't have a website yet, can I still apply?
a.
It is possible. However, you will be required to submit documents confirming the service content and pricing structure for review.
q.
How do I apply?
a.
Please contact us using the inquiry form.In that case, please provide information such as service overview, products handled, transaction amount, average unit price, average settlement amount, preferred payment method, and desired start date, so that we can guide you smoothly.
q.
Are there any documents required for the application process?
a.
It depends on the service you are applying for and the products you are selling, and we will inform you of the details during the application process.
q.
When should I get a copy of the Business registration?
a.
Please prepare the original documents within a 3month of the date of acquisition.
Question
about payment.-
q.
Can I get a refund?
a.
Yes, it is possible. If you need a refund, please contact support
-
q.
What is a chargeback?
a.
It is the refusal of a credit card company to pay a merchant if, for some reason, the merchant does not agree to the payment.
-
q.
Can I cancel a chargeback?
a.
If you wish to cancel your chargeback, you will need to submit a cancellation request to your credit card company.
